Sintware is an ICT / TLC with its diversity enriches the proposal for his client.
The core business of Sintware is the design, implementation, integration, deployment and management of information systems. The company can count not only on resources and internal expertise, a network of national and international professionals.
The skills fielded face various areas of ICT issues, with particular emphasis on the problems of data processing in real-time, computer security and telephony integration - computer. Through qualified personnel, the consolidated experience of Sintware in new technologies can offer to its customers all services related to the implementation of advanced information systems, Internet-based, multimedia systems and corporate databases. As for security, coordinates Sintware expertise to prepare an offer that starts from the planning areas of corporate strategy, to the provision of infrastructure services and applications in outsourcing and training services on various issues related to safety. Sintware also provides continuous acquisition of new skills through an area organization linked to technological innovation.
From the point of view of the services offered to customers, deserve highlight those of Systems Support and Help Desk which are two of the areas in which Sintware is present, providing both specific advice in designing technological infrastructure hardware and software of its customers, whether personal or services outsourcing for service and maintenance of the technology park.
Project Management, based on agile approaches, interactive, incremental, carried out in phases default, developed starting from the contents of the Guide to the Project Management Body of Knowledge (PMBOK Guide) of the Project Management Institute (PMI); creating a repository of project portfolio management in order to achieve the best possible strategic objectives of knowledge at the technical level, analyzing the benefits and relationships or interdependencies with other projects.
Customization of software solutions to manage the inventory of machines (computers in their business), manage open tickets (requests for help) Equipe computer, create a knowledgebase (a database of information with questions and answers) useful for the help-desk and usable by users with messaging system that allows users to follow the ticket from them open.
The proposed systems are suitable for all businesses, with the following advantages:
- The management of the problems posed daily by users is more organized and systematic
- The work can be easily monitored, even with graphics and statistics
- Users can monitor how discusses the problems that places and follow the various stages of resolution
- Ability to create a database of knowledge to the help desk, which enriches the knowledge and the ability to act fast.
On the subject of integrated systems and telecommunications, Sintware follows all the stages of production of goods-services (analysis, design, prototyping, development, commissioning, operation and maintenance). Strengths: - Previous experience strongly linked with the conventions CONSIP: - Presence of certified personnel on communication technologies AVAYA, and with decades of experience on technologies AASTRA - ERICSSON - Development of vertical applications in integrated architectures Ericsson MD110 and AVAYA CM for services public safety and emergency
Sintware is able to develop a system to HOC CTI (Computer Telephony Integration) integrated within a platform with software modules for interfacing to the telephone redundant. CTI software modules, operating in failover mode, implement features CTI completing the integration between phone systems and heterogeneous recording and the application infrastructure of the customer so that they can enjoy all the phone services directly from that infrastructure.
Each Software Module CTI interfaces to the central office (Avaya Application Enablement Services, Ericsson Md110ApplicationLink, etc.), providing all the functionality of the system telephone CTI, such as monitoring of devices and telephone code. Implements mechanisms of advanced traffic management, custom call routing, management of queues private or public, deviation of emergency groups, recording on demand.
Thanks to the features of the monitoring and automatic recovery provided by an appropriate monitoring system, in case of fault on the master CTI software module, such as a fault or a fault of the server HW SW of one of the components that manage the connection with the CSTA central, the software module CTI Slave installed on the secondary server, takes charge of the CTI starting the monitoring device and telephone queues, sending synchronization messages to the module application integration for alignment / update of the status of the console operator and Restore CTI functionality.
